Legal

Privacy Policy

How Bluenode Technologies handles your personal information (POPIA)

Version 1.6 · Last updated 22 October 2026

This Privacy Policy explains how Bluenode Technologies (Pty) Ltd (“Bluenode”) collects, uses, stores, and protects personal information when you visit www.bluenode.co.za (the “Website”) or submit an enquiry through it. It also explains your rights under the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using the Website or submitting an enquiry through it, you confirm that you have read and understood this Privacy Policy.


Responsible Party	Bluenode Technologies (Pty) Ltd
Contact for Privacy Queries	info@bluenode.co.za
WhatsApp (only)	+27 75 210 4147

1. What This Policy Covers

This Policy applies to personal information collected through the Website only. It does not cover any third-party website that may be linked from the Website. If you click a link to a third-party site, that site’s privacy policy applies.

2. Personal Information Bluenode Collects

Bluenode collects only the personal information that you choose to provide through the contact form on the Website. This includes:

Your name.
Your business name.
Your email address.
Your WhatsApp number (where supplied).
The service you have expressed interest in (selected from a dropdown).
Any additional information you choose to include in the message field.
How you first arrived at the Website (recorded automatically).
A record that you gave consent on the form: the date and time, and the version of the form and of this Privacy Policy you agreed to.

If you send a testimonial through the testimonial form, Bluenode collects your name, your business name, your testimonial, and how you would like your name shown.

If you pay for a Bluenode plan through a payment page linked from the Website, Bluenode receives your name, your email address, the amount paid, and the payment reference. Your card details are entered on the payment provider’s own page and are not received or stored by Bluenode.

Bluenode does not collect special personal information (as defined in POPIA) through the Website, and does not knowingly collect personal information from children under the age of 18.

3. How Bluenode Uses Your Personal Information

Bluenode uses your personal information for the following purposes only:

To respond to the enquiry you have submitted.
To follow up on that enquiry, typically by email or WhatsApp where you have provided those details.
To set up, invoice, and collect payment for a plan you have chosen.
To publish your testimonial on the Website, with your name shown the way you chose, once Bluenode has read it.
To keep an internal record of enquiries received, for business administration and audit purposes.

Bluenode does not use your personal information for marketing unless you have separately and expressly opted in to marketing communications, and will not add you to any mailing list as a result of submitting an enquiry.

4. Legal Basis for Processing

Bluenode processes your personal information on the following lawful bases under POPIA:

Consent: you have submitted the contact form voluntarily and agreed to this Privacy Policy.
Performance of a contract or steps prior to entering into a contract: where your enquiry relates to a potential or existing engagement with Bluenode.
Legitimate interests: to run and protect Bluenode’s business, prevent abuse of the contact form, and maintain a record of business correspondence.

5. Third Parties Who May Process Your Information

To deliver the Website and respond to your enquiry, Bluenode relies on third-party service providers in the following categories. Each operates under its own privacy and security commitments, and Bluenode only uses providers that maintain appropriate data protection standards:

Website hosting and content delivery providers: may process your IP address and basic request information as part of serving the Website.
Domain registration and DNS providers: used where Bluenode has registered a domain on a client’s behalf. These providers process domain administration information only.
Transactional email providers: when you submit a form on the Website, these providers process the form data to deliver the notification email to Bluenode and, for the contact form, a confirmation to you.
Database storage providers: store a copy of what you send through a form, so it isn’t lost if an email goes astray.
Website content providers: hold testimonials, including ones not yet published, so Bluenode can read them before they appear.
Accounting and invoicing providers: when you send a quote from the scope calculator, your contact details and the quote are added to Bluenode’s accounting system as a draft quote, so a formal quote and invoices can be prepared.
Payment providers: where you pay for a plan, the payment provider processes your payment on its own page.
Website analytics providers: to count visits and see how the Website is used, without cookies and without identifying you.
Security and performance providers: may process your IP address, user agent, and basic request metadata for DNS, content delivery, security, and performance purposes.

Bluenode does not sell, rent, or share your personal information with any third party for commercial or marketing purposes. Bluenode will only share your personal information outside of the processors listed above where required by law, regulation, or a court order.

6. Transfers Outside South Africa

Some of the processors listed in Section 5 are located outside South Africa. Before you submit a form on the Website you are asked to tick a box confirming that you consent to your personal information being processed in South Africa and in other countries by those providers. The box is not ticked for you, and the form cannot be submitted without it. Bluenode also relies on the contractual and technical safeguards each provider offers to keep your information secure.

You may withdraw this consent at any time by emailing info@bluenode.co.za, after which Bluenode will stop processing your information in that way, subject to its legal obligations.

7. How Long Bluenode Keeps Your Information

Bluenode keeps enquiry data for 1 (one) year from the date you submitted the contact form, after which it is deleted from Bluenode’s active systems. If your enquiry has led to an active engagement, Bluenode keeps correspondence for longer in line with its Service Agreement and the South African Income Tax Act, which requires Bluenode to keep financial records for 5 (five) years from the date of issue.

A testimonial that is published stays on the Website until you ask Bluenode to remove it. One that is not published is deleted after 1 (one) year.

You may request earlier deletion of your information at any time by emailing info@bluenode.co.za, subject to any retention obligations Bluenode has under law.

8. How Bluenode Protects Your Information

All connections to the Website use HTTPS encryption.
Security headers are configured on the Website to reduce common web-based attacks.
The contact form is protected by honeypot spam filtering and rate limiting.
Access to enquiry data is limited to authorised Bluenode personnel.
Credentials, API keys, and sensitive client information are stored in a password manager and not in plain text email or chat.

No system is perfectly secure. While Bluenode uses reasonable measures to protect your personal information, it cannot guarantee absolute security.

9. Cookies and Tracking

The Website does not set cookies. It remembers whether you chose the light or dark theme in your browser’s own storage, which stays on your device.

To understand how the Website is used, Bluenode uses analytics that set no cookies and do not identify you. They count visits, the pages viewed, the website or link you came from, your country, and your type of device and browser. Your IP address is not stored, and Bluenode only sees totals.

When you send the Contact form or a quote, Bluenode also records how you first arrived at the Website, such as a search engine, a social media post or a campaign link, so that Bluenode knows which ways of finding it work. This is stored with your enquiry.

If cookies or advertising tracking are added in future, they will only load after you have actively clicked “Accept” on a consent banner, and this section will be updated to list each one.

10. Your Rights Under POPIA

You have the following rights in relation to your personal information:

Right of access: you may ask for confirmation of whether Bluenode holds your personal information and, where it does, a copy of that information.
Right to correction: you may ask Bluenode to correct any personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.
Right to deletion: you may ask Bluenode to delete or destroy personal information that it is no longer authorised to retain.
Right to object: you may object to the processing of your personal information on reasonable grounds.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.
Right to remove a testimonial: you can ask Bluenode to remove your published testimonial at any time.
Right to lodge a complaint: you may lodge a complaint with the Information Regulator (see Section 12).

To exercise any of these rights, email info@bluenode.co.za with your request. Bluenode will respond within 30 (thirty) calendar days and may need to verify your identity before acting on a request.

To request access to a record held by Bluenode under the Promotion of Access to Information Act, email info@bluenode.co.za.

11. Data Breach Notification

If Bluenode becomes aware of any actual or suspected breach of security involving your personal information, Bluenode will:

Take reasonable steps to investigate, contain, and mitigate the impact of the breach.
Notify the South African Information Regulator as required by POPIA.
Notify you as soon as reasonably possible where the breach is likely to affect you, and in any event within 72 hours of becoming aware of it.

12. Information Regulator Contact Details


Authority	The Information Regulator (South Africa)
Website	inforegulator.org.za
Complaints Email	POPIAComplaints@inforegulator.org.za
General Enquiries	enquiries@inforegulator.org.za

13. Changes to This Policy

Bluenode may update this Policy from time to time. The current version is always published on the Website and the “Last Updated” date at the top of this Policy shows when it last changed. Material changes will be brought to your attention through the Website where reasonably possible.

14. Contact Bluenode

For any question about this Privacy Policy or how Bluenode handles your personal information: